Terms of Service

This Terms of Service page is organised in the below structure:

  1. Repair Notice
  2. Shipping Policy
  3. Payment Policy
  4. Returns, Refunds and Exchanges Policy
    Also view our Privacy Policy

Repair Notice

Repair of your device/s may cause loss of any user-generated data.

Please ensure that you have made a copy of any data saved on your device.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired.

Refurbished parts may be used to repair the goods.

Liability under consumer guarantee is limited to a refund of the cost of service provided or performing the service again, at the option of the iPhone Repairman.

Shipping Policy


All orders are shipped within 48 hours Monday – Friday 9:30am – 5pm.


We use the following couriers to deliver our orders:

Australia Post

Order Tracking

If a tracking # is provided by the shipping courier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will hold your order until the back order items are in stock. When the item becomes available we will ship your order.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Union Pay, EFTPOS)
Direct Deposit
Cash On Pick Up

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  1. Please email info+refund@iphonerepairman.com.au to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:
    iPhone Repairman
    1B Finnegan Crescent
    Muswellbrook, NSW 2333
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they have been installed by anyone other than iPhone Repairman.
Items that has been worn, used, or altered will not be accepted for return or exchange.
Any broken screens or damage to an LCD, digitiser, or flex cable will not be accepted for return or exchange

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


If your item is in like new condition, you may exchange your item for a different color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

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